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How to unlock a user?

Step 1:

  • Go to ‘Contacts’ tab and click on a particular user, or, search for a user using the search bar

Step 2:

  • Note: If the user attempts to login three consecutive times using wrong password, they will get locked.
  • Open that particular contact; click on the ‘Unlock’ button

Step 3:

  • Once this ‘Unlock’ button is clicked, the user is unlocked
  • A toast message is displayed as shown in green in the image below