How to unlock a user?
Go to ‘Contacts’ tab and click on a particular user, or, search for a user using the search bar
Note: If the user attempts to login three consecutive times using wrong password, they will get locked.
Open that particular contact; click on the ‘Unlock’ button
Once this ‘Unlock’ button is clicked, the user is unlocked
A toast message is displayed as shown in green in the image below